1. Introduction

This document contains the Conditions that regulate the sale of the products presented on this website by Kiribiltxo, commercial name of Olaia Fernandez NIF: 78901444J with address Plaza Zumarraga 1 – rear – 48006 – Bilbao. Please read these Conditions carefully before placing an order. If you do not agree with the aforementioned Conditions, you should not place any order.

These Conditions of Sale could be modified at any time, so you must read them before making any purchase. If you have any questions related to the Conditions of Sale or wish to make a claim, you can contact us through our Customer Service, by sending an e-mail to denda@kiribiltxo.eus, or by calling the number +34 644 76 10 49 within customer service hours (Monday to Friday: from 10 a.m. to 2 p.m., except holidays).

2-Use of our website

By checking the box “I have read and agree to the terms and conditions of the website” you declare that you have read and accept without reservation these Conditions of Sale, and, in particular, the following:

  1. No podrás realizar ningún pedido especulativo, falso o fraudulento.
  2. Te obligas a facilitarnos de manera cierta tu dirección de correo electrónico, dirección postal y/u otros datos de contacto.
  3. Ten en cuenta que, si no nos facilitas toda la información que necesitamos, no podremos cursar tu pedido. En cualquier caso, previamente a confirmar la compra, deberás confirmar la aceptación de las presentes Condiciones activando la casilla “He leído y estoy de acuerdo con los términos y condiciones de la web”.

3-Availability of the service

No shipments are made to PO Boxes, so it is necessary that you detail the exact delivery address.

4-How the purchase is made

You will see that shopping at kiribiltxo.eus is comfortable and easy. Once you have selected the item you want to buy, you must click on it and select the size and number of items you want.

Once you have selected the size, color (if any) and the number of items, you must click on the “Buy” option and then on the “Place the order” option, to then indicate the shipping information and access the options of payment.

To make a purchase you must register as a Registered User, which will give you the opportunity to receive our Newsletter, enjoy discounts and promotions, access your purchase history and store your shipping and billing data so that you do not have to go back to insert them into future purchases. For more information on this point, see Section 15 of these Conditions.

5-Acceptance of the purchase and confirmation of receipt of order

The acceptance of the purchase must be done through the activation of the button “Place the order”. Next you should

(I) indicate your personal and shipping information so that we can process your order;

(II) Choose the shipping method;

(III) Choose the payment method;

(IV) Once the order has been reviewed, accept the Conditions of Sale by checking the corresponding box, and then clicking on the “Buy now” option.

If you make the payment through Paypal, you will be redirected to the PayPal secure environment to make the payment.

Once the purchase has been accepted and the payment has been made, you will receive an email with the purchase confirmation.

However, keep in mind that all orders are subject to the availability of the requested product or products, as indicated in the following section, as well as compliance, in particular, with the conditions specified in Section 2.

6-Validity of the offer and availability of the products

The product offer is valid as long as the offer exists on the website www.kiribiltxo.eus, unless a specific period is reported, as in the case of promotional offers for specified dates.

In any case, all orders are subject to their availability. If there are difficulties regarding its supply or stock, we will refund any amount you may have paid.

We reserve the right to withdraw any product from this website at any time..

7-Delivery and shipping costs

Shipments will be made through a courier company. Delivery times will generally be a maximum of 15 working days. These terms may vary depending on the specific circumstances of each order, such as the availability of the chosen product or the shipping area. Likewise, in exceptional circumstances, said term could be altered by extraordinary incidents in the carrier or by difficulties in the delivery of the merchandise. In these cases, the delivery time can be up to 30 working days.

Keep in mind that the address you indicate to make the shipment must be able to be delivered during business hours.

We also emphasize the importance of providing us with a contact telephone number when ordering, so that the transport company can contact you in case of delivery difficulties.

Remember that shipments are not made to PO Boxes, so it is necessary that you detail the exact delivery address.

If you do not receive the order within the aforementioned period or you have any questions, you can contact us through our Customer Service, by sending an e-mail to denda@kiribiltxo.eus, or by calling the number +34 644 76 10 49 within customer service hours (Monday to Friday from 10 a.m. to 2 p.m., except holidays).

8-Price and payment

8.1 Prices

The price of the products will be the one stipulated at any time on our website.

All prices are indicated in EUROS. The prices included on the website include 21% corresponding to VAT for the Peninsula and the Balearic Islands, and exclude shipping costs.

Prices may change at any time, but will not affect orders for which we have already sent a shipping confirmation.

8.2 Payment methods

All purchases can be paid through the following means:

* PayPal

* Payment by bank card: This is the option of the Redsys card payment gateway. We help you with everything you need from our website: www.redsys.es or from the central telephone: 902 198 747.

9-Language or languages ​​in which the contract can be formalized

The contract must be formalized in any of the languages ​​of the web.

10-Customer service

So that your shopping experience is always comfortable, in case of doubt you can contact our customer service, through any of the following means:

  1. a) Enviando un e-mail a denda@kiribiltxo.eus
  2. b) Por teléfono en el +34 644 76 10 49. El horario de atención al cliente es de lunes a viernes de 10h 14h, exceptuando festivos.

11-Guarantees

The products are guaranteed from the date of the invoice against any material or manufacturing defect during the corresponding legal period.

12-Return Policy

12.1. RETURNS (WITHDRAWAL)

Kiribiltxo guarantees you the possibility of canceling your order at no cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment. Otherwise, you will have to wait to receive the order to process its return.

The return period is 14 calendar days from the date of receipt of the shipment. The product must be in perfect condition, in its original packaging and with any accessories or gifts included. In these cases, within a maximum period of thirty (30) days from the withdrawal or resolution after checking the status of the product, the amount will be returned according to the same payment method used by the client. You must notify Kiribiltxo within the aforementioned period of your desire to exercise the right to terminate the contract through our email.

However, in these cases of exercising the right of withdrawal/resolution, you must bear the return costs, except in cases where the product has flaws or defects. Said return costs will be deducted from the amount to be returned to you.

Additional notes

  • Asegúrate de que los artículos estén en las mismas condiciones en que los has recibido.
  • Todos los artículos que quieras devolver de un mismo pedido deberás devolverlos en un solo envío.
  • En el caso de que se te hubiera entregado junto con la pieza o accesorio que desees devolver algún artículo promocional éste también deberá ser devuelto.
  • No podemos ofrecerte un cambio de producto.
  • Puedes enviar tu devolución sólo desde el País en el que has efectuado el pedido.
  • No se aceptarán devoluciones realizadas a portes debidos.
  • No se aceptarán devoluciones realizadas por procedimientos distintos al aquí descrito.
  • Solo se efectuarán reembolsos de aquellos productos que hayan sido devueltos siguiendo nuestra política de devoluciones.
  • Solo es posible tramitar devoluciones de productos adquiridos en nuestra tienda on line.

In case of doubt about our Returns Policy, you can contact our Customer Service by sending an e-mail to denda@kiribiltxo.eus or by calling the telephone number +34 644 76 10 49 within business hours. to the customer (Monday to Friday: from 10 a.m. to 2 p.m., except holidays*.

12.2 PRODUCTS WITH FAULTS OR DEFECTS

In the cases in which the product presents any flaw or manufacturing defect, please contact our Customer Service by sending an e-mail to denda@kiribiltxo.eus or by calling the telephone number +34 644 76 10 49 within the customer service hours (Monday to Friday: from 10 a.m. to 2 p.m., except holidays*). We will pay you the price of the product paid, as well as the shipping costs that you may have incurred.

We inform you that all shipped products are carefully checked to avoid these situations.

13-Information on composition and washing

To help you in your purchase, we provide you with information on the composition of all the pieces, as well as their washing standards for the care of the pieces. This information is available on the web.

13-Registration as a client

To place an order, you must register as a Customer, creating your own account in our online store.

Registering as a Customer in our online store will give you the opportunity to receive our Newsletter and enjoy discounts.

To register as a Client, you must click on the “Enter/Register” option and fill in the corresponding fields.

To access your user account, you must click on the options “Hello, [tu nombre]” and “Access my user account” or click on the option “Enter/Register” and enter your email and password.

In the event that you forget your password to access your user account, all you have to do is click on the option “Have you forgotten your password?” and enter your email, to which we will send you an email to reset your password.

In order to send you commercial communications by electronic means (such as the Newsletter), when you sign up you must check the box by which you expressly authorize us to send such communications. In each commercial communication that is sent to you, you will be given the option to oppose the sending of said communications, through a simple and free procedure. You will also have the option to unsubscribe from our Newsletter in your own account

In any case, we inform you that you can exercise your rights of access, rectification, cancellation and/or opposition, through your own account or by sending an e-mail to denda@kiribiltxo.eus

15-Modification of the data and cancellation

When placing an order, and before confirming it, you can modify your personal data at any time. Once you have confirmed the order, you can modify the information provided for said order by contacting our Customer Service Department by sending an e-mail to denda@kiribiltxo.eus or by calling the telephone number +34 644 76 10 49 during business hours. customer service (Monday to Friday: from 10 a.m. to 2 p.m., except holidays*).

We remind you that you can exercise at any time the rights of access to your data, rectification, cancellation and/or opposition through your own Client account or by sending an e-mail to denda@kiribiltxo.eus

16-Security

Kiribiltxo guarantees the privacy of the data you provide us by applying the SSL protocol.

The browser graphically indicates that you are in a safe area. Additionally, you can verify that you are in a secure area by verifying that the browser address begins with https (instead of http).

17-Intellectual and industrial property

Kiribiltxo does not grant any type of license or authorization of use to the User on its intellectual and industrial property rights or on any other right related to its Website and the services offered on it.

The User acknowledges and consents that all copyright, registered trademark and other intellectual property rights over the materials or content provided as part of the Web page correspond at all times to us or to those who granted us a license for its use.

This clause will not prevent you from using this website to the extent necessary to copy information about your order or contact details.

18-Written communication

It will be understood that the written communications sent to you have been received 24 hours after being sent to an email, or three days after the postage date of any letter. If you think you have not received them, contact us through our Customer Service, by sending an e-mail to denda@kiribiltxo.eus or by calling the number +34 644 76 10 49 within customer service hours (from Monday to Friday: from 10 a.m. to 2 p.m., except holidays*).

19-Divisibility

If any of these conditions or any provision are considered invalid, illegal or unenforceable to any extent by the competent authority, they will be separated from the remaining conditions and provisions that will continue to be valid to the extent permitted by law.

20-Dispute Resolution

In the event that any dispute arises, the parties will have the option of settling the matter amicably. If no out-of-court settlement is reached, the competent Court to resolve such disputes will be the place where the Client has his residence. For dispute resolution in the European Union click here

* Holidays in which there will be no Customer Service: January 1, January 06, May 1 and December 25.